Users often ask about creating, editing, or deleting sites, channels, and raw data in FlowWorks. Some of these tasks are restricted to our support team to help protect site, channel, and data integrity and prevent accidental changes or deletions.
Q: How can I create sites (activate or reactivate) without going through support?
Although users with the site configuration admin role can create sites, the recommended approach is to submit our site setup form to our support team. For a previously active site, indicate that it needs to be reactivated on the form.
Q: How can I manually create sites if I have the site configuration admin role?
The site configuration admin role allows you to create sites. Contact your group administrator or FlowWorks support if you need this role. Once assigned, follow the manual site setup process.
For more information, see About User Roles and Security Groups.
Q: How can I delete (deactivate) sites without going through support?
Sites cannot normally be deleted. A site may only be deleted if it was created in error and has not been billed during its initial billing cycle. Contact support if this applies. Otherwise, sites can only be activated or deactivated. To deactivate a site, provide the site name(s) to support. Submit deactivation requests before the end of the calendar month. Sites are billed for the current month when a deactivation request is submitted on or after the 1st of the month.
Before editing channels, review the difference between Raw Data Channel vs. Calculated Data Channel.
Q: How can I create calculated or raw data channels?
Use the FACE tool ('FlowWorks Advanced Calculation Engine') to create a calculated channel. For raw data channels, submit a request to support with the exact channel names required. Support may also need the FTP source associated with the channels.
Q: How can I edit or delete calculated channels?
You may delete calculated channels created by you or users with access to the same site(s). You can also delete a calculation within a calculated channel by following how to delete a calculation.
Q: How can I edit or delete raw data channels?
Editing and deletion of raw channels and data are restricted to help prevent accidental changes or data loss. If you need a raw channel modified or deleted, submit a support ticket with the channel and requested changes.
Raw data channels cannot be deleted by users. Instead, create a calculated channel to modify the source data. The calculated channel can reference the raw channel and apply modifications for specific time periods. See Formula Example: Make a Copy of a Channel for more information.
You can also use formulas and functions in calculated channels. Learn more about FACE:
Q: How can I upload data into a raw channel for a given site?
Upload data manually using the data upload tool or automatically through FTP (File Transfer Protocol). For automated uploads, configure your device to send files to the appropriate FlowWorks site/channel. Data must follow the supported CSV formats and contain a unique date/time stamp. If needed, support can create a custom format for your device.
Q: How can I modify existing [raw] data?
Existing [raw] data cannot be modified directly. Instead, use the Edit Data tool to edit raw data points or groups of points into a new calculated channel. See the following articles for details:
Q: How can I delete data from a raw data channel?
Raw data cannot be directly deleted by users because it is source data and changes can result in data loss or errors. To request raw data deletion, submit a support ticket to support.flowworks.com. Include:
- The site name
- The channel name(s)
- The date or time period for data deletion
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